Firefly Issues Form – Tenn-Share

Basic Information

Library Name *

Name *

Email Address *

Phone *

Are you a TSLA public library? *YesNo

Choose your courier hub: *BNA (Nashville)CHA (Chattanooga)MEM (Memphis)TYS (Knoxville, Kingsport and London, KY hubs)

What would you like to do? *Report Missing/Lost ItemsFile a Claim for a Missing, Lost or Damaged ItemReport a Driver No-ShowReport Delivery of Bags That Don’t Belong to my LibraryReport System and Website IssuesReport Dates and Holidays the Library is ClosedReport Another Courier Issue(select all that apply)

Report Missing/Lost Items

Type of ClaimMissingLostDamagedOther

Shipping Library Name

Shipment Destination Library Name

Barcode IDPlease enter the Barcode ID assigned to your package. This can be found on the Track page for the ExPak Shipping site.

Description of missing package AND value of packagePlease let us know if the missing package was a Firefly bag or box, and for each title included in the missing package please list the title name, the ILL #, the owning library and each item's estimated value if you have that info available.

Were all packages shipped that day lost, or did some arrive at their destinations?

After you have completed this form, ExPak will look for the item. If it is determined the item is lost, please complete an additional Firefly Issue form and select “File a Claim for a Missing, Lost or Damaged Item” to be reimbursed up to $100. Please note that if you intend to submit a claim for reimbursement, you must do so within 60 days of its expected delivery time. Your library should be reimbursed within 75 days of submitting the claim.

File a Claim for a Missing, Lost or Damaged Item

Type of ClaimMissingLostDamagedOther

Shipping Library Name

Shipment Destination Library Name

Barcode IDPlease enter the Barcode ID assigned to your package. This can be found on the Track page for the ExPak Shipping site.

Description of missing package AND value of packagePlease let us know if the missing package was a Firefly bag or box, and for each title included in the missing package please list the title name, the ILL #, the owning library and estimated value. Up to $100 per package will be reimbursed.

Libraries can be reimbursed up to $100 on a claim. Please note that if you intend to submit a claim for reimbursement, you must do so within 60 days of its expected delivery time. Your library should be reimbursed within 75 days of submitting the claim.

Report a Driver No-Show

Enter the date your driver did not come (month and day)

Report Delivery of Bags that Don’t Belong to My Library

Shipping Library Name

Shipment Destination Library Name

Barcode IDPlease enter the Barcode ID assigned to your package. This can be found on the Track page for the ExPak Shipping site.

Report System and Website Issues

System IssuesI don’t know my login/password.I am having issues with printing labelsI can’t find a library’s addressOther Issue

Share more details about the issue with us here:

Report Dates and Holidays the Library is Closed

Please let us know when your library is closed for whatever reason, with the exception of the holidays below where no Firefly Courier service is provided to any library:

January 1 – New Year’s Day
January, third Monday – Rev. Dr. Martin Luther King, Jr. Day
February, third Monday – President’s Day
March or April, the Friday before Easter – Good Friday
May, last Monday – Memorial Day
June 19 – Juneteenth
July 4 (observed) – Independence Day
September, first Monday – Labor Day
November – Thanksgiving Day (4th Thursday)
November – Day after Thanksgiving (Friday)
November 11 - Veteran's Day
December 24 – Christmas Eve December 25 (observed) – Christmas Day
December 31 – New Year’s Eve

Columbus Day (second Monday in October) is NOT a Firefly holiday, so if you are closed then, please document it below.

If your library is closed during a scheduled service date, please indicate that below:

Report Another Courier Issue

Please tell us more about your issue below: