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Tenn-Share: A Tennessee Library Consortium

Tenn-Share

A Tennessee Library Consortium

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Firefly Issues Form

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  • Firefly and Resource Sharing
  • Firefly Issues Form

Basic Information

Are you a TSLA public library? *
Choose your courier hub: *
What would you like to do? *(select all that apply)

Report Missing/Lost Items

Type of Claim
Please enter the Barcode ID assigned to your package. This can be found on the Track page for the ExPak Shipping site.
Please let us know if the missing package was a Firefly bag or box, and for each title included in the missing package please list the title name, the ILL #, the owning library and each item's estimated value if you have that info available.

After you have completed this form, ExPak will look for the item. If it is determined the item is lost, please complete an additional Firefly Issue form and select “File a Claim for a Missing, Lost or Damaged Item” to be reimbursed up to $100. Please note that if you intend to submit a claim for reimbursement, you must do so within 60 days of its expected delivery time. Your library should be reimbursed within 75 days of submitting the claim.

File a Claim for a Missing, Lost or Damaged Item

Type of Claim
Please enter the Barcode ID assigned to your package. This can be found on the Track page for the ExPak Shipping site.
Please let us know if the missing package was a Firefly bag or box, and for each title included in the missing package please list the title name, the ILL #, the owning library and estimated value. Up to $100 per package will be reimbursed.

Libraries can be reimbursed up to $100 on a claim. Please note that if you intend to submit a claim for reimbursement, you must do so within 60 days of its expected delivery time. Your library should be reimbursed within 75 days of submitting the claim.

Report a Driver No-Show

Report Delivery of Bags that Don’t Belong to My Library

Please enter the Barcode ID assigned to your package. This can be found on the Track page for the ExPak Shipping site.

Report System and Website Issues

System Issues

Report Dates and Holidays the Library is Closed

Please let us know when your library is closed for whatever reason, with the exception of the holidays below where no Firefly Courier service is provided to any library:

  • January 1 – New Year’s Day
  • January, third Monday – Rev. Dr. Martin Luther King, Jr. Day
  • February, third Monday – President’s Day
  • March or April, the Friday before Easter – Good Friday
  • May, last Monday – Memorial Day
  • June 19 – Juneteenth
  • July 4 (observed) – Independence Day
  • September, first Monday – Labor Day
  • November – Thanksgiving Day (4th Thursday)
  • November – Day after Thanksgiving (Friday)
  • November 11 - Veteran's Day
  • December 24 – Christmas Eve December 25 (observed) – Christmas Day
  • December 31 – New Year’s Eve

Columbus Day (second Monday in October) is NOT a Firefly holiday, so if you are closed then, please document it below.

Report Another Courier Issue

Connect

Since 1992, Tenn-Share has been helping Tennessee libraries deliver efficient, effective library services through group purchasing power and innovative resource sharing projects.

(615) 669-8670

PO Box 691, Alcoa, TN 37701

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Upcoming Events

July 25, 2025
  • Fix-It Forum
    July 25, 2025  12:00 pm - 1:00 pm

August 22, 2025
  • Fix-It Forum
    August 22, 2025  12:00 pm - 1:00 pm

September 5, 2025
  • eResources Fusion with Tenn-Share
    September 5, 2025  10:00 am - 11:00 am

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