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Tenn-Share: A Tennessee Library Consortium

Tenn-Share

A Tennessee Library Consortium

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Firefly Issues Form

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  • Firefly Courier
  • Firefly Issues Form

Basic Information

Are you a TSLA public library? *
Choose your courier hub: *

What would you like to do? *

(select all that apply)

Report Missing/Lost Items

Type of Claim

Please enter the Barcode ID assigned to your package. This can be found on the Track page for the ExPak Shipping site.
Description of the packaging (was it in a Firefly bag? A box?) and titles of materials, if known; also enter the amount claimed, up to $100 per package.

After you have completed this form, ExPak will look for the item. If it is determined the item is lost, please complete an additional Firefly Issue form and select “File a Claim for a Missing, Lost or Damaged Item” to be reimbursed up to $100. Please note that if you intend to submit a claim for reimbursement, you must do so within 30 days of its expected delivery time. Your library should be reimbursed within 75 days of submitting the claim.

File a Claim for a Missing, Lost or Damaged Item

Type of Claim

Please enter the Barcode ID assigned to your package. This can be found on the Track page for the ExPak Shipping site.
Description of the packaging (was it in a Firefly bag? A box?) and titles of materials, if known; also enter the amount claimed, up to $100 per package.

Libraries can be reimbursed up to $100 on a claim. Please note that if you intend to submit a claim for reimbursement, you must do so within 30 days of its expected delivery time. Your library should be reimbursed within 75 days of submitting the claim.

Report a Driver No-Show

Report Delivery of Bags that Don’t Belong to My Library

Please enter the Barcode ID assigned to your package. This can be found on the Track page for the ExPak Shipping site.

Report System and Website Issues

System Issues

Report Dates and Holidays the Library is Closed

Use this form to indicate when your library is closed or re-opening after a closure. Also, service is available on holidays that fall on weekdays. However, NO libraries receive service on these holidays:

  • January 1 - New Year's Day (TSLA public libraries closed)
  • January, third Monday - Rev. Dr. Martin Luther King, Jr. Day (TSLA public libraries closed)
  • February, third Monday - President’s Day (TSLA public libraries closed)
  • March or April, the Friday before Easter - Good Friday
  • May, last Monday - Memorial Day (TSLA public libraries closed)
  • July 4 (observed) - Independence Day (TSLA public libraries closed)
  • September, first Monday - Labor Day (TSLA public libraries closed)
  • November - Thanksgiving Day (Thursday) (TSLA public libraries closed)
  • November - Day after Thanksgiving (Friday)
  • December 24 - Christmas Eve December 25 (observed) - Christmas Day (TSLA public libraries closed)
  • December 31 - New Year’s Eve

Columbus Day (second Monday in October) and Veteran’s Day (November 11) are NOT Firefly holidays, so if you have service on those days, please document it below.

Report Another Courier Issue

Connect

Since 1992, Tenn-Share has been helping Tennessee libraries deliver efficient, effective library services through group purchasing power and innovative resource sharing projects.

(615) 669-8670

PO Box 691, Alcoa, TN 37701

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Upcoming Events

March 27, 2023
  • Nominating Committee Meeting
    March 27, 2023  2:00 pm - 3:00 pm

March 28, 2023
  • Executive Committee Meeting
    March 28, 2023  10:00 am - 11:00 am

April 6, 2023
  • TSERC Meeting
    April 6, 2023  2:00 pm - 3:00 pm

See all events >

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