Since 2013, Firefly has served as Tennessee’s statewide courier service which helps libraries save money and encourages interlibrary loan sharing among it’s 213 participating libraries. Currently Tenn-Share contracts with ExPak Logistics to deliver this service. Participating libraries can log into the ExPakShip site to generate and manage interlibrary loan orders.
If you are having any issues with the Firefly Courier Service filling out the Firefly Issues Form will open a ticket with ExPak customer service and notify the Tenn-Share Executive Director. This form should be used to report every missed service day, ask for help with the ExPakShip site, report missing, lost or damaged items, file a claim for missing, lost or damaged items, report days your library is closing and won’t need service, or report any issues with drivers. It is vital that your library complete this form as soon as problem arises so ExPak and Tenn-Share can work to address issues before they become persistent.
Frequently Asked Questions
Explore some commonly asked questions about the courier service here.
A video training on the site can be viewed here.
Stay in contact, ask questions, and request more bags from other libraries participating in Firefly, by contacting us to join the Firefly Listserv. If you are a listserv member already, you can share on this is listserv by emailing firstname.lastname@example.org.
Many of our public library members also use the Tennessee Libraries Listserv to communicate about Firefly and request more bags of participating libraries.
If your institution is interested joining Firefly, please contact us!