MEMBERSHIP RENEWAL INSTRUCTIONS
Some of you may remember that Tenn-Share migrated to a new membership system and website in 2015. This system is more self-service oriented, particularly for membership, therefore Tenn-Share no longer sends invoices for membership renewal.
The Tenn-Share website allows the Primary Contact for each library to create a membership invoice and/or pay online to renew. We appreciate your renewal and participation! One limitation of the system is that only the Primary Contact can renew for the library, even if other staff have logins and might see the Renew Membership option. Here are the instructions.
The Primary Contact at each library can renew by logging in.
- On the left, under Account Details, select Membership Renewal.
- The first screen will summarize the library's current account status. Click NEXT on the bottom of the screen.
- On the next screen, Select the Membership Cost that applies to the library's budget, including staff salaries, The budget category and membership cost on the previous screen was for the previous year, so you need to Select it on this page so that the payment options will show at the bottom of the screen. As we know, sometimes budgets change.
- At the bottom of the screen the Primary Contact will choose Register & Pay Online or Register & Bill Me. ThePrimary Contact can pay online with a credit card. If the Bill Me option is chosen, the invoice will NOT be emailed. It will be in My Invoices in the Primary Contact's profile, on the left, under Account Details, where it can be printed, or paid later via credit card.
The Primary Contact can also add, edit and delete staff accounts with the My Associates link under My Account.
If you have trouble with these instructions or logging in, please contact Tenn-Share. We appreciate everyone who has helped us fine-tune these instructions and everyone who has been patient as we learn the system.